At Mist and Mood, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

When you use our website, we may collect the following information:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history
• Device and browser information
• IP address and website usage data

Payment information is processed securely through trusted third-party payment providers. We do not store your full payment card details.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Communicate with you about your order
• Improve our website and services
• Prevent fraud and maintain website security
• Send marketing emails if you have opted in

Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

• Payment providers
• Shipping and delivery companies
• Website hosting and ecommerce providers
• Analytics and marketing services

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used for:

• Website functionality
• Shopping cart performance
• Analytics
• Advertising and remarketing

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: info@mistandmood.co.uk