Shipping policy


At Mist and Mood, we aim to process and deliver your order as quickly and carefully as possible.

Order Processing

All orders are processed within 1–2 working days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Shipping Times

After dispatch, standard delivery usually takes approximately:

  • UK Orders: 2 working days
  • International delivery times may vary depending on destination and customs processing.

Please note that delivery times are estimates and may occasionally be affected by postal delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We cannot be responsible for delays or lost parcels caused by incorrect address information.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: info@mistandmood.co.uk

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Zone 1

Zone 2

Zone 3

0-99g

100g-2kg

2kg+

£2.79

£2.99

£5.99

0-99g

100g-2kg

2kg+

£2.79

£2.99

£14.50

0-99g

100g-2kg

2kg+

£2.79

£2.99

£14.50

UK Mainland

Orders 0-2kg are sent via Royal Mail. Orders 2kg+ are sent via APC.

Delivery via Royal Mail can take 2-5 working days after dispatch. Orders sent via APC are booked on an overnight service for delivery the next working day. Large furniture items will need to be shipped via pallet. We will contact you via email to arrange the delivery.

 

 

Northern Ireland

Orders 100g-2kg are sent via Royal Mail. Orders 2kg+ are sent via DPD.

Delivery can take up to 5 working days after dispatch.

 

 

 

 

 

Scottish Highlands & Isles, Channel Islands, Scilly Islands

Orders 0-2kg for the Scottish Highlands will be sent via Royal Mail, and 2kg+ with APC. Channel Islands will be sent via DHL.

The following postcodes fall into the Scottish Highlands and Isles: AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE.